If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations…
Yearly Archives: 2013
Queues: Too many Calls in queue crash Asterisk.
If you’ve ever had problems where high calls in queue crash asterisk, or if too many calls in queue spike cpu usage, then you may have problems with erroneous agents logged into the queue. This article applies to Asterisk 11.0.1…
Connecting Phone Systems – Finishing Touches
Now you’ve got the basics down, including Friend Trunking, setting up inter-pbx connectivity with FreePBX’s Outbound Routes, and even letting inbound callers reach remote extensions with Custom Dialplan code. If any of those don’t sound familiar, check out the beginning…
Tagged with: asterisk, configuring asterisk, freepbx, friend trunking, ring groups
Posted in Connecting Systems
Posted in Connecting Systems
Making them Talk – Connecting to Clients
pbx.ninja<#Connecting Systems Part 3 – Custom dialplan that makes it happen. Alright, now onto the juicy bits. If you did a bit of testing after last episode, you noticed that even you have an IVR programmed on your system to…
Tagged with: configuring asterisk, custom dialplan, extensions.conf, outbound routes
Posted in Connecting Systems
Posted in Connecting Systems
Making them talk – Outbound Routes
pbx.ninja<#Connecting Phone Systems Part 2 – Outbound Routes Earlier in this series we talked about connecting two FreePBX boxes using Friend Trunking. Now, I’ll show you how get your boxes talking to each other. First, let’s talk about your goals:…
Tagged with: asterisk, configuring asterisk, custom dialplan, freepbx, outbound routes, trunking, trunks
Posted in Connecting Systems
Posted in Connecting Systems
Connecting Phone Systems – Making them talk
Connecting multiple PBX‘s can be challenging at first, especially to a first time PBX aficionado. This page will be your 1-stop guide to getting 2 systems running FreePBX fully interconnected, from outbound routes/outbound dialing, calling different extensions and connecting them…
Tagged with: asterisk, configuring asterisk, freepbx, friend trunking, trunking
Posted in Connecting Systems
Posted in Connecting Systems